New campus voicemail system to be implemented this summer

Exchange voicemail

ITS Telecommunications is replacing the campuswide Communité voicemail system this summer with a new product called Microsoft Exchange Unified Messaging.

“The main advantage will be the integration of voicemail with email,” said David Russell, network telecom manager. He explained that voicemails will be delivered to users’ Outlook inbox as an email with an attached audio file containing the message left by the caller.

Message recipients can listen to the message using speakers or a headset connected to the computing device—whether a personal computer, tablet or smartphone—by clicking on the imbedded player or attachment in the email.

Users still will be able to access their voicemails by phone if they prefer or if they are without network access.

Over the course of the next several weeks, ITS will begin implementing the new system by department, communicating with those who normally coordinate departmental telephone changes to verify mailboxes and select a conversion date and time.

The project is expected to be completed before the fall 2013 term begins.

For information, contact the Solution Center at (928) 523-1511.