Every day, Officer Fiona O’Donnell aims to approach every interaction with empathy and care. For National Law Enforcement Appreciation Day on Jan. 9, O’Donnell, who was just named NAUPD’s officer of the year, talks about how she got into law enforcement, what she likes most about ride-alongs and the best way to spend a day off.
What brought you to NAU?
I started at NAU as a freshman in 2019 after moving from the island of Hawaii to Flagstaff. After graduating with the class of 2023 in the spring, I started my career as an officer with the NAU Police Department.
Why did you want to become a police officer?
Through my studies in criminology and criminal justice at NAU, one of the most impactful lessons I learned is that individuals who are involved in crimes are often experiencing some of the most difficult moments of their lives. I also came to understand that many people do not feel comfortable speaking with police officers because they worry their best interests may not be prioritized. This realization motivated me to pursue a role in law enforcement where I can counter those fears by approaching every interaction with empathy, patience and genuine care. My goal is to be the kind of officer who helps people navigate the worst day of their lives with dignity and understanding.
I was particularly drawn to the NAU Police Department because of its unique role within the campus community. Many students are living away from home for the first time and may have little to no prior experience with law enforcement. As an NAU police officer, I see a meaningful opportunity to guide students toward safer choices, provide education that prevents harmful outcomes and build trusting relationships that keep them connected to their community rather than the criminal justice system. This proactive, compassionate approach is exactly the kind of work I hope to contribute to.
Tell me about a day in the life of your job.
A typical day begins with getting ready for work, sometimes with a quick stop at Dutch Bros before preparing my uniform and patrol vehicle for the shift. I start by reviewing recent emails and checking for any scheduled presentations or community engagement opportunities. When no events are planned, I spend my time patrolling campus, either in my vehicle or on foot.
No two days are ever the same. Some days offer the chance to connect with people around campus and have meaningful conversations, while others are filled with back‑to‑back calls for service. After most calls, I complete follow‑up tasks related to my investigations and document everything in my reports.
At the end of my shift, I secure my gear and take a moment to decompress on the drive home, usually with some good music to help me unwind.
What’s been the most rewarding thing you’ve experienced as an officer?
One of the most rewarding parts of my work as an officer is hosting ride‑alongs with university students. During these experiences, I have the opportunity to share why I am so passionate about this profession, especially the chance to support people through some of their most difficult moments and to focus on preventing crime before it occurs. Many students have told me they were surprised to learn how deeply officers prioritize the well‑being of the community, rather than simply focusing on enforcement.
I make it a point to explain our department’s commitment to education over punitive measures and our emphasis on building meaningful relationships with the campus community. When students tell me that their perspective on law enforcement has shifted in a positive way, it reinforces that I am making progress toward the kind of officer I strive to be.
What did you want to be when you grew up?
When I was in middle school, I vaguely remember wanting to be a teacher. I had a knack for talking to people and loved being able to teach others about something I am passionate about. My plan changed in the 8-ish years of my life, but I am happy with the outcome.
What is your favorite way to spend a day off?
My favorite way to spend my day off is curled up with a good book along with some hot tea and a slice of strawberry shortcake. There truly is nothing better.
What are three items on your bucket list?
My top three things on my bucket list are:
- Go to a hot spring in Japan and eat okashi.
- Learn how to bake strawberry shortcake.
- Finish all of the books on my bookshelf.