Email restored for iPhone, iPad and iPod Touch

iPhone mail setup

ITS has implemented a Microsoft-recommended workaround to restore email access to iPhones, iPads and iPod Touch running iOS 6.1. Users running the newest software upgrade received error messages earlier this week stating the device could not connect to the server.

To protect NAU email servers, ITS will be limiting the number of simultaneous connections from such devices. Users may view their calendar events but may not add, delete or make changes on the device. Doing so will cause the device to repeatedly fail to update the calendar on the server.

Updating a calendar on an iPhone or iPad may result in the error message “Cannot Get Mail.” If this happens, turn off the device and then turn it back on.

If the problem persists, contact the ITS Solution Center at (928) 523-1511.

Apple has acknowledged the problem and has said that it will release an update to resolve this issue.