ITS resources and procedures in support of NAU’s COVID-19 response

Lab/Classroom computers

ITS is centrally coordinating and providing computers as needed to support work-at-home faculty and staff. No classroom computing or AV device is to leave campus without the approval of the VP of IT/CIO. This ensures proper stewardship of state property and security of institutional assets. The process for requesting equipment is the same as the computer redistribution process. Faculty and staff who have questions about using classroom equipment remotely should have their AVP/dean email a request to steven.burrell@nau.edu. ITS has various assets available without having to disassemble computer labs.

Office equipment home use request

ITS has streamlined the request/approval form for taking home office equipment in support of work-at-home employees via the Service Now portal. The form can be found online.  Permission to take home office equipment is the purview of vice presidents, deans and/or department chairs. The form provides the details concerning assurances of proper use of university property at home.

Webcams

If faculty/staff require a webcam, we have many new units on hand that we can provide at no cost. Requests can be directed to steven.burrell@nau.edu and ITS will do its best to quickly provide from the stock. Additional webcams have been ordered in anticipation of COVID-19 impacts.

Free webcams for students

ITS has older donated webcams that are provided to students for free. If you’d like to donate a webcam, you can drop it off at the reception counter in Building 54 (ITS). Students can visit/contact the student technology center in the Cline Library and make arrangements for pick-up or delivery. For more information, check the Student Technology Center’s website or call (928) 523-9294.

Network resources

Understanding that access to reliable and robust bandwidth is an issue for many faculty, staff and students, ITS has a website with information from commercial internet service providers and other resources that may provide network access opportunities for the NAU community. More information about bandwidth access can be found online.

The Flagstaff Mountain campus and the North Valley campus remain open to university community members seeking reliable bandwidth. ITS also has created a WiFi drive-in in parking log P16 between the Union and Cline Library on the Flagstaff campus so the community can appropriately practice social distancing while still taking advantage of services.  ITS is investigating the ability to create similar services at other statewide campuses. The ITS website will be updated to reflect any additional locations.

ITS situational report site

Thus far, the services supporting online teaching and learning and work-at-home are performing well. ITS maintains a web page dedicated to tracking key COVID IT elements.