Terri Hayes, executive director for Extended Campuses, has been named executive director for Academic Advising, effective June 13.

Hayes has served in various roles at NAU over 19 years, and currently provides operational leadership for Personalized Learning. Her new role will report to Pauline Entin, vice provost for Academic Affairs, and includes collaboration with academic units, leading the advising community and implementing new technologies. Hayes will facilitate networking and collaboration between all university divisions, areas and units to increase student retention and timely graduation.

“Ensuring the success of undergraduate students lies at the heart of this university’s mission,” said NAU President Rita Cheng. “Terri will provide the insightful leadership needed to raise advising at NAU to the highest level.”

Hayes earned her MBA from the W.A. Franke College of Business and a bachelor’s degree from the University of Arizona. She also is a 2012 graduate of the inaugural University Leadership Program and received the President’s Award in 2013.

“Throughout my career at NAU, I have sought business process improvements to enhance services provided to adult and non-traditional students,” Hayes said. “I am excited to work with colleagues across the university to contribute in significant ways to student success at NAU.”